Audits are an essential management tool to be used for verifying objective evidence of processes, to assess how successfully processes have been implemented, for judging the effectiveness of achieving any defined target levels, to provide evidence concerning reduction and elimination of problem areas. For the benefit of the organization, auditing should not only report non-conformances and corrective actions, but also highlight areas of good practice. In this way other departments may share information and amend their working practices as a result, also contributing to continual improvement.
- Customer Requirement Audit: Effective implementation of customer requirements is the key to business success and growth. We identify, document, audit and enforce customer requirements into business processes that will enhance customer satisfaction and delight. The audit is done for Customer Specific Requirements.
- Process and Product Audit: The result of a process is the product. We study the process, KPIs, Inputs, Activities, Outputs, Resources, Process Owner, Environment and verify it against business objectives. This audit helps in improving the process and the product.